Counted from the day your order leaves us:

Kuwait - within 3 days.

GCC - within 10 working days.

Rest of the world - within 14 working days.

We start packing the same day you order. Occasionally a piece has to come from another branch, which adds a little time - if that happens we will tell you.

Inside Kuwait, delivery is a flat KWD 2.000 on every order.

Orders to the GCC and the rest of the world travel by courier and are charged by weight, so the cost depends on what you order. You will see the exact amount at checkout before you pay.

Across Kuwait, throughout the GCC, and worldwide.

On orders outside the GCC, any import duties or taxes charged by the destination country are paid by the person receiving the parcel. They are not included in what you pay us.

Contact us as soon as you can. If the order has not yet left us, we will change or cancel it. Once it is with the courier we are no longer able to.

You have 14 days from the date your order is delivered, wherever you are.

The piece must be unused, in the same condition you received it, and in its original packaging.

Underwear cannot be returned or exchanged. This is a hygiene rule and it applies in our shops as well as online.

Inside Kuwait - we do. Our own driver collects the piece from you, at our cost.

GCC and international - the return travels back through the same courier, and that postage is paid by you.

Please do not post anything back to us before arranging it with us first. We cannot reimburse a return we did not arrange.

Yes, within the same 14 days, on anything except underwear.

We collect the piece you are returning at our cost. Delivery of the replacement is paid by you.

Submit a request through our returns portal. A driver is sent to collect the piece and the invoice, and it is checked at our warehouse.

Once approved, the refund is completed within 21 days of your request. Your bank may take a few days more to show it. Delivery charges are not refunded.

For an exchange you receive store credit by email, also within 21 days, to spend on the website.

Every product page has a size guide with measurements. Measure yourself rather than going by the size you usually buy - sizing differs between makers, and a tape measure settles it.

It varies by piece, which is why we ask every customer who leaves a review whether it ran small, large or true to size. Look at the reviews on the product page - the women who already own it will tell you.

If it is not underwear, exchange it within 14 days.

If you are unsure which size to move to, write to us first and we will tell you - we would rather send the right piece than have you guess twice.